What Families Say About Us

We’re proud to share a few words from families who have trusted Home Care Wales to support their loved ones. Their kind feedback reflects the care, compassion, and professionalism our team brings to every visit.

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"I highly recommend Home Care Wales, as they provided me with a reliable, efficient, and courteous service at a time of great need. I'm not sure how I would have managed without them.”

 

"Thank you all for the care you provided to Mum.

​I just want to thank you all for the care you provided to Mum. Attendance was never missed and always on time. The completion of the daily log was very helpful, so I could check for any issues or concerns you noted.

Mum said you were always cheerful and helpful each morning, and she appreciated how flexible you were — even changing the day of her shower when she forgot and got dressed early!

Making her breakfast and sitting with her over a coffee and a chat really set her up for the day.

Whenever I contacted you, you were always accommodating and quick to respond. I cannot fault anything and would highly recommend you to anyone needing care for a loved one.”

 

 

"Exceptional service during a difficult time"
“When our mother needed additional care after a hospital stay, it was vital for us to find professional and capable carers to help her recover at home. From the very first call and assessment visit, it was clear that Home Care Wales could offer the tailored service we were looking for.

They were flexible with visit arrangements and the carers quickly built up a warm rapport with our mother. Visits were adapted to her daily needs — including help with washing and dressing, meal preparation, light housework, and even trips to the surgery or pharmacy.

Our mother loved seeing the carers and soon developed a strong bond with them. The service was exceptional — nothing was ever too much trouble, and communication was always prompt and reassuring.

We’re extremely grateful for the excellent care they provided during a challenging time. Their professionalism and dedication made a real difference and eased a lot of the daily worries for our family.”

 

 

"Reliable, friendly and empathetic care"
“I’m very pleased that my mother is receiving care from Home Care Wales. I’d like to highlight a few key things:

• Very reliable and friendly staff

• Nothing is too much trouble

• Excellent empathy – Mum looks forward to the visits and sees Jen as a friend

• Staff take their time and are always calm and pleasant

• Always available to speak with family, whether in person or by phone”